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Q: Is Adobe Creative Cloud free?

A: Yes!  Adobe Creative Cloud is available at no additional cost for ISU Faculty, Staff and Graduate Students.  


Q: What if I’m not a faculty member, staff or graduate student?

A: ISU students can use Adobe applications in the departmental computer labs and uLabs, in addition to a variety of free Adobe mobile apps available for both iOS and Android devices. 



Q: How do I install Adobe CC?

A: Your local IT team will install Adobe's Creative Cloud installer application for you automatically.   Refer to KB 5361​ if you are not sure whether or not you have it installed.  Once you have the installer, refer to this article from Adobe on how to install other Creative Cloud applications, i.e. Photoshop, Illustrator, InDesign, Dreamweaver, etc.


Q: What applications are included with Illinois State University's Adobe license?

A: Both the Adobe Creative Cloud suite of applications and services, and the Document Cloud applications and services.  For more information about the license, navigate to TechZone's Adobe Campus License page.  Click here​ for a complete list of available applications and services.    


Q: Will all of the applications listed above be available in classrooms and labs?

A: No.  Most labs and classrooms will have Adobe Acrobat Pro, Illustrator, Photoshop and InDesign installed at a minimum.  Some labs and classrooms may have additional software installed.


Q: Can I install Adobe CC on more than one system?

A: Yes, you can install it on up to two systems—ISU-owned or personally owned computers. Be aware that if you disable cloud storage synchronization, the data files created on each system will not be automatically updated on all systems; they will only be stored on the computer from which they were created.



Q: Can I store sensitive information on Adobe’s cloud-based storage?

A: No.  By installing Adobe applications, you agree not to store any sensitive data (i.e. Highly Restricted Data and Restricted Data) on Adobe's online storage.  For information on what is considered highly restricted vs. restricted vs. non-restricted data, please see Information Technology policy 9.8.1. by navigating to https://policy.illinoisstate.edu/technology/.


Q: How do I transfer/migrate files from one account to another?

A: Follow this step-by-step guide to use Adobe CC to migrate, or transfer, assets.



Q: What happens to my account when I leave the University?

A: First and foremost, make sure to back up all of your Adobe CC data files to your computer. Your ISU account is deactivated 12 months after leaving Illinois State University.  You will no longer be able to log in to the Adobe CC applications using your University email address. If you would like to continue using Adobe CC after your departure, Adobe has several options available for purchase.


Q: How can I change the language of my Adobe CC software?

A: If you’d like to change the language of your software, please view this Adobe article for step-by-steps instructions.

Q: I already have my own Adobe ID, can I use it to work with my files at ISU?

A: Yes and no.  It is recommended that if you want to work with files created under your personal Adobe ID, that you store these files in OneDrive for Business rather than on Adobe's Creative Cloud.  Using files created with a personal Adobe ID and then synching with your ISU Adobe account will cause issues with the licensing on the computer which you are working.  The computer will need to be wiped clean and all of the software will need to be re-installed.  THIS IS NOT RECOMMENDED.


For more FAQs, visit Adobe’s website.

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