(Egan, 1990)
- S: facing the client or family Squarely, both metaphorically and literally
- O: adopt an Open, nondefensive posture
- L: LeanL forward toward the family to show interest
- E: make good Eye Contact
- R: stay Relaxed
Egan, G. (1990). The Skilled Helper, 4th Ed. Pacific Grove, CA: Brooks/Cole.