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Getting Support

Qualtrics can be contacted directly with the information at https://www.qualtrics.com/contact-support.  Some additional, specific-to-Illinois State, information can be found below.

ITHelp.IllinoisState.edu Knowledge Base Articles

Qualtrics Resources

Qualtrics Survey Platform phone support is available 24/7 at the phone numbers below.
  • United States & Canada - English; +1 800 340 9194 or +1 385 203 499
  • North America - Spanish; +1 385 241 3721
  • North America - Portuguese; +1 385 241 3720

FAQs

Join the Qualtrics Peer Community on Yammer

Join in the conversations happening on the Qualtrics ISU peer community on Yammer at 

Reporting Issues

To report an IT issue with Qualtrics, please log in to the IT Help portal at http://ITHelp.IllinoisState.edu and click "Submit an Issue" or simply email SupportCenter@IllinoisState.edu with a detailed description of your issue. Through the IT Help portal, you can also view the status of your open Issues and Requests and search for solutions to common problems. ​​​​