Illinois Department of Aging’s Senior Services Help Line
Senior Helpline One Natural Resources Way, Suite 100 Springfield, IL 62702-1271 Toll-free: 1-800-252-8966 TTY: 1-888-206-1327 Phone: (217) 524-6911 Fax: (217) 524-6968 Email: aging.ilsenior@illinois.gov
The Senior Help Line is meant to help locate services, evaluate needs and answer questions, link you to local care coordination services, and provide information, assistance and literature.
East Central Illinois Area Agency on Aging
1003 Maple Hill Road Bloomington, IL 61705-9327 Email: aginginfo@eciaaa.org Fax: (309) 829-6021 Phone: (309) 829-2065 Seniors may call toll free: 1-800-888-4456
ECIAAA plans, coordinates, and advocates for the development of opportunities and services to achieve outcomes which promote the health, strength, independence, dignity, and autonomy of older persons and persons with disabilities, and support families caring for older persons, and grandparents and other relatives raising children. Services include:
- Access Services
- Healthy Aging Program
- In-home Services
- Caregiver Support Programs
- Community Services
- Elder Rights Programs
CCSI Case Coordination, LLC
*Use Location Finder under Contact tab
3601 General Electric Road, Suite 2 Bloomington, IL 61704 Phone: (309) 661-6499 or (309) 661-6400 Fax: (309) 661-9083 Email: BloomingtonCCU@ccsicares.com Facebook: https://www.facebook.com/CCSICCU
CCSI is the Coordinated Point of Entry/ Senior Information Services provider for McLean County. SIS staff help older adults, people with disabilities, grandparents or relatives raising children, and their care partners find needed services and resources in the community to maintain their independence. Individuals, families and friends interested in learning more about home and community-based services and supports for those ages 60 and over are encouraged to contact the Care Coordination Unit (CCU) in your area (listed to the right) through the Community Care Program (CCP). Once a referral is made a Care Coordinator will make a home visit and assist the participant in determining eligibility for CCP and in developing a person-centered plan of care. CCP core services include homecare aides, adult day services, emergency home response services and automated medication dispensers. In addition to CCP services, the CCU can link older adults to community-based services offered by the local Area Agency on Aging.
The Caregiver Advisory program provides help to an adult family member, or another individual, who is an informal provider of in-home care to an older individual in the form of information, assistance in gaining access to services, individual counseling/consultation, and support services to help caregivers and grandparents raising grandchildren cope with their caregiving roles and/or develop and strengthen capacities for more adequate social and personal adjustments
Senior Medicare Patrol
National Resource: https://www.smpresource.org/
Illinois Resource: https://www.ageoptions.org/services-and-programs/senior-medicare-patrol-smp
National Senior Medicare Patrols empower and assist Medicare beneficiaries, their families, and caregivers to prevent, detect, and report health care fraud, errors, and abuse. The national website includes consumer fraud alerts on COVID-19, genetic testing, and hospice. The Illinois website provides sources to educate yourself about fraud, volunteer with Senior Medicare Patrol, and sign up for fraud alert emails, as well as links to state services and programs.
PATH
Crisis: Call 211 201 E. Grove Street, #2A Bloomington, IL 61701 Office Phone: (309) 828-1022 Fax: (309) 827-7485 Email: info@PATHCrisis.org
PATH’s online database is available to anyone looking for basic needs, crisis and mental health services, financial assistance, health care, support groups, etc.
Senior Help Line (State of Illinois)
Senior Helpline One Natural Resources Way, SUite 100 Springfield, IL 62702-1271 Office Phone: (217) 524-6911 Toll-Free Phone: 1-800-252-8966 TTY: 1-888-206-1327 Fax: (217) 524-6911
The Senior Help Line is meant to help locate services, evaluate needs and answer questions, link you to local care coordination services, and provide information, assistance and literature.
Adult Protective Services
CHELP 2545 Millikin Parkway Decatur, IL 62526 Office Phone: 1-217-422-9888 Toll-Free Phone: 1-888-243-5701 Fax: 217-422-9650 Email: juliew@chelpil.org 24-hour Hotline to Report Abuse: 1-866-800-1409
CHELP receives, responds to and investigates allegations of abuse, neglect and financial exploitation to people living in the community who are 60 years of age and older and those who are 18-59 with a disability. CHELP covers McLean and Livingston counties and also provides limited Elder Self-Neglect support.
Long-term Care Ombudsman
East Central Illinois Area Agency on Aging 1003 Maple Hill Road Bloomington, IL 61705 Email: aginginfo@eciaaa.org Fax: (309) 829-6021 Phone: (309) 829-2065 Seniors may call toll-free: 1-800-888-4456
The ombudsman oversees nursing homes and assisted living facilities and is an expert in the laws and regulations that govern them. They regularly visit facilities, investigate complains and are an advocate for residents, including investigating abuse of a resident by facility staff. They are also available to help families in selecting long-term care facilities.